Professor
Phone: 07 3138 7734 or 07 3138 6997
Fax: 07 3138 5054
E-mail: c.hatcher@qut.edu.au
Room: 522, Level 5, B Block, GP
Qualifications
PhD, QUT
LTCL, London
Master of Arts (Hons), CSU
Bachelor of Education, BCAE
Bachelor of Arts, UQ
ASDA, AMEB
Career Summary
Dr Caroline Hatcher has 15 years experience in tertiary teaching. Dr Hatcher's work in speech communication has international recognition. She is also widely published in the area of organisational communication and regularly presents at international conferences.
As Secretary-General & Regional Vice President (Australia & New Zealand) of the World Communication Association and former President of the Australian and New Zealand Communication Association, she is actively involved in many aspects of communication research and practice. Dr Hatcher is also a former Director of the Society of Business Communicators, an association that provides professional education opportunities to communication specialists as well as to HR and technology specialists in the public and private sectors. She consults to organisations in the private and public sector, providing advice on effective presentation skills and communication for change management. Dr Hatcher has recently returned from an appointment as Professor of English in Japan. There, she furthered her research interest in the communication management of diversity. She is currently supervising research students in the areas of intercultural communication, communication about gender equity, and the use of various interventions in bringing about successful change.
Dr Hatcher specialises in communication in business. She is the Subject Area Co-ordinator for the specialisation in Business Communication and former MBA Director (2002-2005). She teaches GSN407 and GSN417 with their special focus on speaking and writing. She also teaches GSN457 and GSN459. These units have been developed to give students the opportunity to study communication issues in organisations. Dr Hatcher has a special interest in intercultural business communication. GSN458 was developed to provide students with the opportunity to study issues of culture and how the management of diversity affects organisations.
Professional Affiliations
President - Australian and New Zealand Communication Association
Vice President (Australia and New Zealand) - World Communication Association
Member - Executive Board of the World Communication Association
Director and Company Secretary - Society of Business Communicators (Qld)
Research Interests
Communication in organisations
Dr Hatcher has researched and published on issues around gender, leadership, change strategy, communication about diversity, technology, bullying, and the role of emotion in organisations. She has supervised postgraduate students in communicating about technology, technology and rural women, financial communication, change intervention, and corporate identity amongst others.
Speech communication and leadership communication
She has researched and published in various areas - leadership communication, including that of Carly Fiorina of HP, Rupert Murdoch of Newscorp, and the Sydney Olympic 2000 Bid team. She has experience in postgraduate supervision in the area.
Intercultural business communication and the impact of Western attitudes and values on communication practice
She has researched and published in various areas: speaking across cultures; persuasive communication, the structural, cultural barriers and communicative barriers that limit the success of Japanese and Korean women in management and Australian/Korean communication practices. She has supervised a Japanese national who researched communication in the Japanese public sector. Undertaking this research direction was facilitated by a twelve month residence in Japan during 2000-2001 where Dr Hatcher researched business communication practice and published a chapter on Speaking Across Cultures in Giving Presentations: An Essential Guide (McCarthy and Hatcher, 2002: Sage).
Research Profile
Books
Zhang, S. & Hatcher, C. (2006). Business Communication. Beijing Science Press.
McCarthy, P. & Hatcher, C. (2002). Speaking Persuasively: Making dynamic and effective presentations. 2nd edition, Sydney: Allen & Unwin.
McCarthy, P. & Hatcher, C. (2002). Giving presentations: An essential guide. London: Sage.
Book Chapters
Hatcher, C. (in press).’Pulling the ripcord’: Using communication training to improve sales performance at Electronic Games Boutique (EBGames). In T. Zorn & D. Page (Eds.) Communication and Organisation: Case Studies in New Zealand and Australia. Pearson Publishing.
Hatcher, C. (in press). Becoming a successful corporate character and the role of emotional management. In S. Fineman (Ed.), The Emotional Organization: Critical Voices. London: Blackwell.
Terjesen, S., Hatcher, C., Wysocki, T., & Pham, J. (in press). Leading Women Entrepreneurs of Thailand.. In M. Radovic Women Entrepreneurs. University of Florida Press
Hatcher, C. 2005. Persuasion and Influence. In In C. Barker, & R. Coy (Eds.), Understanding Influence for Leaders at All Levels, ( pp. 39-66). Sydney: McGraw-Hill.
Kim, H.S, Hearn, G., Hatcher, C., & Weber, I. (2004). Online Communication between Australians and Koreans: Learning to Manage the Differences that Matter. In F.E. Jandt, Intercultural Communication: A Global Reader (pp. 143-159). Thousand Oaks, CA: Sage.
Hatcher, C. (2000). Practices of the heart: The art of good listening: In C. O’Farrell, D. Meadmore, E. McWilliam, & C. Symes (Eds.), Taught Bodies. Peter Lang Publishing, New York.
Refereed Journal Articles
MCarthy, P. & Hatcher, C. (2005). Branding Branson: A case study of celebrity entrepreneurship. Australian Journal of Communication, 32 (3).
Hatcher, C. (2004). Fashioning Academic Success. The Cultivation of Corporate Character. Australian Journal of Communication, 31 (2), 1-11.
McWilliam, E. & Hatcher, C. (2004). Emotional Literacy as a Pedagogical Product. Continuum: Journal of Media and Cultural Studies 18 (2).
McCarthy, P. & Hatcher, C. (2004). Reputation building: The public communication styles of Rupert Murdoch and Carly Fiorina. Australian Journal of Communication 31 (1). Pp. 1-18.
Hatcher, C. (2003) Refashioning a Passionate Manager: Gender at Work. Gender, Work & Organization 10 (4), 191-412.
Lennie, J., Hatcher, C., & Morgan, W. (2003). Feminist discourses of (dis)empowerment in an action research project involving rural women and communication technologies. Action Research 1 (1), 41-61.
Hatcher, C. (2002 ). Good to talk. Gender, Work & Organization.
Hatcher, C & McCarthy, P. (2002). Bullying: An analysis of the bully-victim-professional practice trinity. Australian Journal of Communication 29 (40).
McCarthy, P & Hatcher, C. (2001). Performing Identity: Australian dreaming at the Sydney 2000 Olympics. World Communication Journal, 30 (3-4).
Hatcher, C. (2001). Affairs of the heart: The alliances of gender and business that matter to good business communication Australian Journal of Communication, 28(3), 55-72.
Hatcher, C. (2001). Cultural Identity: Past, present, and future. Keynote address: World Communication Conference, Santander, Spain, July 2001: World Communication Journal, 30(1), 12-16.
Hatcher, C. (2001). Corporatising character: Turning the heart into corporate capital. M/C: A Journal of Media and Culture, 4(5). http://www.media-culture.org.au
Hatcher, C. (2000). Constructing gender through organizational micropractices. Electronic Journal of Communication 10 (1).
Meadmore, D., Hatcher, C., & McWilliam, E. (2000). Getting tense about genealogy. International Journal of Qualitative Studies in Education 13 (5.)
Hatcher, C. & McCarthy, P. (2000 ). The imaginary Australian: An analysis of the Sydney Olympic Bid for the Year 2000 World Communication Journal, 29 (3), 28-47.
Hatcher, C. & McCarthy, P. (1999). Shaping reality: Shaping practice for the Sydney Olympic Bid. Australian Journal of Communication 26 (3).
McWilliam, E., Hatcher, C., & Meadmore, D. (1999). Developing professional identities: Re-making the academic for corporate times. Pedagogy, Culture & Society 7(1), 55-72. (Special Issue)
McWilliam, E. & Hatcher, C. (1999). The taming of trauma or how to be properly emotional. Southern review: Essays in the New Humanities 32(2), 212-219.
Hee- Soo Kim, Hearn, G., Hatcher, C. & Weber, I. (1999). Online communication between Australians and Koreans: Managing the differences that matter. World Communication Journal 28 (4), 48-68.
Hatcher, C., & McCarthy, P. (1998). Balancing politics and professional practice: A case study of strategic communication performances. Australian Journal of Communication, 25(2), 45-60.
Hatcher, C. (1998). Becoming enterprising: Learning about the learning organisation. Perspectives on Educational Leadership. Queensland Institute for Educational Administration 8(1).
Hatcher, C. (1993). The Handmaiden's tale. Australian Journal of Communication, 20(3), 107-124.
Hatcher, C. (1992). Award restructuring: Panacea or performance. Australian Journal of Communication, 19(2), 74-85.
Hatcher, C. (1991). Information in action. Australian Journal of Communication, 18(3), 133-134.
Conference Proceedings
Hatcher, C. (2006). ‘Thai-coon’: A case analysis of the cultural assumptions and values that shape the life-and-business narratives of Thai women. Accepted for presentation at the World Communication Association Summer Conference, Springfield, Mass. USA, 2-5 August, 2006.
Hatcher, C. (2006). Communication Training at the ‘Games Professional’’: A case study in transfer of learning. Proceedings of the World Association for Case Research. July 1-5, QUT, Brisbane, Australia.
Kim, J. & Hatcher, C. (2006). Managing corporate identities in a changing environment: A case study of a public sector shared services provider. Proceedings of the Australian and New Zealand Communication Association, 4- 7 July, Adelaide.
Hatcher C. & McCarthy, P. (2003). From Garage to Global Empire: Carly Fiorina and leadership communication. Proceedings of the Australian and New Zealand Communication Association Conference, Brisbane Graduate School of Business, QUT, 9-11 July.http:www.anzca.net
Hatcher, C. & McCarthy, P. (2003). Learning from the Masters: The Strategies and Salesmanship of Rupert Murdoch and Carly Fiorina. Proceedings of the World Communication Association Conference, Stockholm, Sweden,19-24 July. http:www.bgsb.qut.edu.au
Hatcher, C. & Sharp, S. (2002). Educating Senta: Consultancy, workplace learning, and the management of emotion. Refereed articles from Proceedings of the Australian and New Zealand Communication Association Conference, Gold Coast, 10-12 July. http:www.bond.edu.au/hss/communication/ANZCA/journtp.htm
Hatcher, C. (2001). The Enterprising Academic: Transforming the Master. Proceedings of the Second Critical Manageement Studies Conference, July 11-13 in Electronic Journal of Radical Organizational Theory www.mngt.ac.nz/ejrot/.
Hatcher, C. (2001). Diversity and Difference as Product. Proceedings of the Second Critical Manageement Studies Conference, July 11-13 in Electronic Journal of Radical Organizational Theory www.mngt.ac.nz/ejrot/.
Hatcher, C & McCarthy, P. (1999). Cyborgian learning: A case study approach for business speaking. Selected Proceedings of World Association for Case Method Research & Application, Marseille (July).
McWilliam, E. Hatcher, C. & Meadmore, D. (1999). Corporatising the teacher: New professional identities in education. Conference Proceedings, AARE/ NZARE Conference, Melbourne, Nov 28 -December 3.
Hatcher, C. (1998). Establishing the Truth of Gender: The Third Passport. Conference Proceedings of Australian Sociological Association (TASA), QUT, Brisbane (December).
Hatcher, C. (1994). Mobilising Meaning: The Politics of Computers and Work. Conference Proceedings: Women and Computers - Broadening the Network Conference. QUT, Brisbane, (July).
Refereed Conference Papers
Hatcher, C. (2007). Making Sense and Sense-making in Thai narratives of women entrepreneurs: A gendered and cultural perspective. Paper presented at the Pacific and Asian Communication Association, University of Hawaii at Manoa, Hawaii 7-8 January, 2007.
Hatcher, C. & Terjesen, S. (2007). Towards a New Theory of Entrepreneurship in Culture and Gender: A Grounded Study of Thailand’s Most Successful Female Entrepreneurs. Fourth AGSE International Entrepreneurship Research Exchange February 6-9 2007 Brisbane Australia
Hatcher, C. (2004). Insights about an MBA-style non-award short course using an interpreter: Meeting the challenges of providing a quality learning environment for the China market. Paper presented at the World Communication Association Summer Conference, University of North Carolina, Palm Desert, US. (August 5-7).
Drennan, L. & Hatcher, C. (2004). Board communication processes – a contributor to firm performance outcomes. Corporate Governance and Ethics: Beyond Contemporary Perspectives. Macquarie Graduate School of Management, Sydney. 28-30 June.
Hatcher, C. (2001). Affairs of the heart: The alliances of gender and business that matter to good business communication. Paper presented at the Gender work and Organization Conference, Keele University, 27-29 June.
Hatcher, C. & McCarthy, P. (2001). Performing Identity: Australian dreaming at the Sydney 2000 Olympics. Paper presented at the World Communication Association conference, Santander, Spain, 1-5 July.
Hatcher, C. (1999). Practices of the heart: Constituting the identities of managers. Paper presented at the First International Critical Management Studies Conference, Manchester, UK, July 14 –16.
Hatcher, C. & McCarthy, P. (1999). Shifting horizons: Constructing Australia’s Identity for the Sydney Olympic Bid. Paper presented at the World Communication Association Conference, Kuala Lumpur, Malaysia, 28 June-2 July.
Hatcher, C. & McCarthy, P. (1999). Shaping reality: Shaping practice for the Sydney Olympic Bid. Paper presented at the Australian and New Zealand Communication Association Conference, Sydney, July 5-9.
Bartlett, J. & Hatcher, C. (1999). From the inside out: Managing images in a newly merged organisation. Paper presented at the Australian and New Zealand Communication Association Conference, Sydney, July 5-9.
Hee-Soo Kim, Hearn, G., Hatcher, C. &. Weber, I. (1999). On-line communication between Australians and Koreans: Culture confronts technology. Paper presented at the Australian and New Zealand Communication Association Conference, Sydney, July 5-9.
McCarthy P. & Hatcher, C. (1997). Cyborgian Learning: Technology and the Body. Paper presented at Australian and New Zealand Communication Conference Melbourne, (July).
Hatcher, C. (1996). A (De)construction Site: The Making of the Enterprising Worker in Australia. Paper presented at the Australian and New Zealand Communication Association, QUT, Brisbane (July).
Hatcher, C. (1996). A (De)construction Site: The Making of the Enterprising Worker in Australia. Paper presented at Discourse and Cultural Practice Conference, Adelaide (February).
Hatcher, C. (1995). Making the Visible Invisible: Locating the Invisibility of Gender in Organisations. Paper presented at Australian and New Zealand Communication Association. Edith Cowan Uni., Perth, (July).
Simpson, L. & Hatcher, C. (1995). For Heaven’s Sake, I’m not a Bloody Alien. Paper presented at Australian and New Zealand Communication Association. Edith Cowan Uni.,Perth, (July).
Hatcher, C. (1994). Thinking Beyond Master-narratives: A Transgressive Tale? Paper presented at International Communication Association /Australian and New Zealand Communication Association Annual Conference, UTS, Sydney, (July).
Hatcher, C. (1994). Doing Gender - Undoing Technology: Language and Identity. Paper presented at 5th International Language and Social Psychology Conference, UQ, Brisbane, (July).
Hatcher, C. (1993). A Handmaiden's Tale. Paper presented at the Australian Communication Association Conference, Bond University, Gold Coast, (July).
Hatcher, C. (1992). Award Restructuring as Metaphor for Change. Paper presented at the Australian Communication Association Conference, VUT, Melbourne, (July).
Past and Present Supervision Activities
Ph.D.
Lennie, J. Troubling empowerment: An evaluation and critique of a feminist action research project involving rural women and interactive communication technologies.
Masters Thesis
Kawana, S. (2003). Communication Equity in the Public Sector Workplace in Hokkaido, Japan.
Bartlett, J. (2001). Managing images in a newly merged organisation.
Weber, I. (1995) The Social Shaping of Technology: A Case Study of Rupert Murdoch's Strategies for Introducing Satellite Television to Asia.
Xavier, R. (1999). Exploring the company-shareholder relationship: How Listed companies Understand their Role as Communicator.
Hayward, C. (1997). Gender and Fashion in Identity Construction.
Conlon, J.-L. (1999). Technology and power: A case study of the meaning of technology in an organisation and its relationship with structures of power.
Lennie, J. (1996). Gender and Power in Sustainable Development Planning: Towards a Feminist Poststructuralist Framework of Participation. (Co-supervisor)
Marti, R. (1996). Case Studies of Organisational Culture: A Part-time Perspective.
Honours
Cooper, C. (1995). Understanding the Role of Gender in the Construction of the Identity of Korean Women Journalists.
15 Communication Projects (Masters by Coursework)
Completed includes:
Robey, M. (1997). Harassment on the Net.
Chaseling, B.(1997) Support Groups and the Net.
Hing, K. & Koh, E. (1998). Public Relations Practice in Singapore.
Poenomo, E. (1998). Communication in the Department of Manpower, Indonesia.
Smith, J. (1998). A Case Study of an engineering firm undergoing change.